Publications

Evaluating and Improving Websites - The Destination Web Watch
Publisher: UNWTO (2005)
ISBN: 92-844-0917-9

Visit the UNWTO Infoshop for more information or to order the
English version
versión española
version française

Handbook on E-marketing for Tourism Destinations
Publishers: ETC and UNWTO (2008)
ISBN: 978-92-844-1276-1

This handbook is the first comprehensive e-marketing handbook for tourism destinations. The all-new 300-page publication is a practical ‘how-to’-manual for tourism destination staff at national, regional and city tourism organisations, designed to help improve e-marketing skills and manage new projects.

The book covers all the basics including website design, search engine optimisation, email marketing, social networking, and e-commerce. It has advice on how to build better content, get distribution of it, use CRM, succeed with online PR, support the travel trade on-territory, and get into mobile marketing. Web analytics, online research methods, and performance measurement get full treatment, and new areas such as digital television are also covered. It also includes over 30 examples of e-marketing in action.

Visit the UNWTO Infoshop for more information or to order the
English version